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鶹ýAV Hub

The 鶹ýAV Hub is an easy to use system for carrying out tasks such as paying invoices, viewing and downloading certificates, applying for and renewing cards and creating and managing a digital logbook.

Below you will find a series of training videos explaining how to use various elements of the Hub. 

Customer Account Portal

鶹ýAV Quickmarker

Marker role

e-Certificates

Hub Self-Registration (Learners)

Q.What is the Hub?

The Hub is an easy-to-use system for carrying out tasks such as taking short courses, paying invoices, viewing and downloading certificates, applying for and renewing cards and creating and managing a digital logbook.

There are also short online courses available through the Hub, with the learning taking place online. These courses are short online, bitesize courses that have been created in conjunction with industry experts. Our short courses can be purchased individually. Purchases will be made via the Hub, once you’ve purchased, you can start learning straight away.

Q.I am a learner, how do I gain access to the Hub?

To self-register as a learner, visit nocn.org. If you’re new to the Hub, choose sign-up, from the drop-down menu, select learner and go through the registration process. This will give you access to the Hub.

Q.What tasks can I perform on the Hub?

As a centre you will be able to request what you need access to on the Hub. This might be 鶹ýAV Quick Marker, 鶹ýAV E-Certificates, Customer Account Portal, Course/Test Catalogue, CPCS Blue Card Renewal, Buying Tests on behalf of learners, Health, Safety and Environment Tests, B2C Awareness Courses and Paying for invoices.

As a learner, you will be able to see the course / test catalogue (this will give you access to the short awareness courses and CPCS Health Safety and Environment Test), My Purchases, CPCS Blue Card Renewal and 鶹ýAV E-Certificates.

Q.I’ve forgotten my login details, how do I reset my password?

You chose a password when you created your registration. If you’ve forgotten it, you can reset it . You’ll need the email address you registered your account with to do this.

Q.What is two-factor authentication (2FA)?

Two-factor authentication (2FA) is a security process in which users provide two different authentication factors. In the case of the Hub, customers logging into the Hub will be prompted for a code which will be automatically emailed to the email address you have used to sign-up. Once you have received your 6-digit code, simply copy and paste this into the prompt and you will gain access to The Hub.

Q.I haven’t received my two-factor authentication code

Sometimes these emails can go to your spam/junk folders, if you have checked those, and are still unable to locate the code, you can contact us on systems.support@nocn.org.uk.

Q.How do I access 鶹ýAV E-Certificates on the Hub?

Once you have logged into the Hub, you will see the 鶹ýAV E-Certificate tile, here you will be able to see the certificates for any courses you have undertaken.

You will be able to download the e-certificates by clicking the ‘check box’ – you can select multiple check boxes to download multiple certificates. Once downloaded, you can click on the PDF, click on the ‘Print’ icon.

Q.How do I view an invoice on the Hub?

Click on the ‘customer account portal’ web tile, you will see two tabs, invoices and credit notes. Click on invoices. Here you will two tabs, outstanding and paid. Under the outstanding tab, you will see all the outstanding invoices to paid. If the invoices are outstanding for over a month, the status will change to overdue. You can view the invoice by clicking on the link, this will open a PDF document. You can also download the invoice by selecting the check box and selecting the download icon, you can also download multiple invoices if needed.

Q.How do I view credit notes?

Click on credit notes, here you will see two tabs. Unused and used. Under the unused tab, you will be able to see all the credit notes available when making payment. Click on the credit note, this will download a PDF and you can view the credit note. All the used credit notes are available under the used tab.

Q.How do I use a credit note to make a payment?

On the outstanding invoice tab, select the invoice/invoices you want to pay. Under the order summary, click ‘Use credit notes to make a Payment’. This will show you a list of all the available credit notes. Only credit notes with a value less than the order total in the order summary can be used. After selecting the credit note you want to use, close the credit note window and click on check out. You will now be asked to enter your card details.

Q.How do I pay an invoice on the Hub?

Navigate to the ‘customer account portal’ web tile and select invoices. Select the invoice you wish to pay. You will see an order summary option on the right-hand side. Select checkout. Enter your credit card details and click submit. You will receive confirmation on screen and via email that your invoice has been paid.

Q.There is a missing invoice on the Hub

The customer account portal is updated every 24 hours. However, if you believe an invoice is missing from the portal, please contact accounts@nocn.org.uk.

Q.I have made a payment and the invoice is still showing on the Hub

The customer account portal is updated every 24 hours. Payments made via bank transfer can take up to 5 working days to appear in the portal. Every effort is made to ensure payments are allocated correctly. If you believe there is an error on your account, please contact accounts@nocn.org.uk.