Â鶹´«Ã½AV

Â鶹´«Ã½AV Policies

This page lists all of the required Â鶹´«Ã½AV policies and procedures to support our customers in the delivery of our products

Â鶹´«Ã½AV regularly reviews its policies and therefore centres should ensure they are working in line with the versions published below.

Corporate Policies

Â鶹´«Ã½AV's corporate policies are listed below:

Â鶹´«Ã½AV Data Protection Policy

Â鶹´«Ã½AV Invoicing Policy

Complaints and Appeals

At Â鶹´«Ã½AV, we want to ensure you have a positive experience using our services. If you are not satisfied with a service you have received, or would like us to review an assessment decision, please refer to our complaint and appeal policies below:

Â鶹´«Ã½AV Appeals Policy and Procedure

Â鶹´«Ã½AV Feedback and Complaints Policy and Procedure

Quality Assurance

Â鶹´«Ã½AV have a variety of policies and procedures to ensure quality in the delivery of our services. For any queries related to the below policies, please contact the Regulation and Compliance Team at groupcompliance@nocn.org.uk:

Â鶹´«Ã½AV Centre Approval Policy and Procedure

Â鶹´«Ã½AV Conflicts of Interest Policy and Procedure

Â鶹´«Ã½AV Direct Claims Status Policy and Procedure

Â鶹´«Ã½AV End Point Assessor Code of Conduct Policy and Procedure

Â鶹´«Ã½AV Examination and Invigilation Policy and Procedure

Â鶹´«Ã½AV External Whistleblowing Policy and Procedure

Â鶹´«Ã½AV Malpractice and Maladministration Policy and Procedure

Â鶹´«Ã½AV Reasonable Adjustment and Special Consideration Policy and Procedure

Â鶹´«Ã½AV Registration and Certification Policy and Procedure

Â鶹´«Ã½AV Risk-Based Approach to Centre Quality Monitoring Policy and Procedure

Assessment

Policies related to the completion of Â鶹´«Ã½AV assessments are listed below:

Â鶹´«Ã½AV Recognition of Prior Learning Policy and Procedure

Â鶹´«Ã½AV Use of Language in Assessment Policy and Procedure

Customer Agreements

Centres should refer to their own copy of their agreement with Â鶹´«Ã½AV if they have specified terms, however, standard versions of our customer agreements are provided below for reference purposes.

Agreement for the Provision of Apprenticeship EPA Services

Â鶹´«Ã½AV Centre Agreement and Terms and Conditions