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鶹ýAV Policies

This page lists all of the required 鶹ýAV policies and procedures to support our customers in the delivery of our products

鶹ýAV regularly reviews its policies and therefore centres should ensure they are working in line with the versions published below.

Corporate Policies

鶹ýAV's corporate policies are listed below:

鶹ýAV Data Protection Policy

鶹ýAV Invoicing Policy

Complaints and Appeals

At 鶹ýAV, we want to ensure you have a positive experience using our services. If you are not satisfied with a service you have received, or would like us to review an assessment decision, please refer to our complaint and appeal policies below:

鶹ýAV Appeals Policy and Procedure

鶹ýAV Feedback and Complaints Policy and Procedure

Quality Assurance

鶹ýAV have a variety of policies and procedures to ensure quality in the delivery of our services. For any queries related to the below policies, please contact the Regulation and Compliance Team at groupcompliance@nocn.org.uk:

鶹ýAV Centre Approval Policy and Procedure

鶹ýAV Conflicts of Interest Policy and Procedure

鶹ýAV Direct Claims Status Policy and Procedure

鶹ýAV End Point Assessor Code of Conduct Policy and Procedure

鶹ýAV Examination and Invigilation Policy and Procedure

鶹ýAV External Whistleblowing Policy and Procedure

鶹ýAV Malpractice and Maladministration Policy and Procedure

鶹ýAV Reasonable Adjustment and Special Consideration Policy and Procedure

鶹ýAV Registration and Certification Policy and Procedure

鶹ýAV Risk-Based Approach to Centre Quality Monitoring Policy and Procedure

Assessment

Policies related to the completion of 鶹ýAV assessments are listed below:

鶹ýAV Recognition of Prior Learning Policy and Procedure

鶹ýAV Use of Language in Assessment Policy and Procedure

Customer Agreements

Centres should refer to their own copy of their agreement with 鶹ýAV if they have specified terms, however, standard versions of our customer agreements are provided below for reference purposes.

Agreement for the Provision of Apprenticeship EPA Services

鶹ýAV Centre Agreement and Terms and Conditions